Job Title: Customer Service Representative
Location: Epsom, Surrey
Contract Type: Full-time, Permanent
Hours: Monday to Friday, 9:00am – 5:30pm (Plus 4 hours weekend overtime once a month, paid at 1.5x rate)
Salary: £25,000 + Bonus + Overtime + Incredible Benefits (keep scrolling to see more!)

About the Role:
Are you the go-to person for customer support and admin excellence? Do you thrive in a role where you can make a real impact? Then apply to this role as a Customer Service Representative, where you’ll play a vital part in delivering top-tier service for our client’s Mortgage and Savings customers. From handling accounts to offering product insights (all FCA-compliant, of course), you’ll ensure that our customers are not just satisfied, but wowed.

What You’ll Be Doing:

• Be the friendly voice that answers calls quickly and professionally, helping customers with their enquiries.
• Stay on top of the companies ever-evolving product offerings, giving accurate info while following FCA guidelines.
• Promote products and services in a non-advisory role, focusing on information rather than guidance.
• Handle a variety of mortgage admin tasks like completions, redemptions, payments, and customer updates.
• Manage savings accounts, from opening new ones to processing withdrawals and payments.
• Help maintain customer satisfaction by conducting service checks and analysing feedback.
• Support mortgage arrears operations and help prepare statistical reports.
• Keep savings customers happy by responding to account enquiries, both written and over the phone.
• Manage ISA transfers and keep the processes running smoothly.

About You:
You’re an admin whiz with a passion for customer service and a love for multitasking. You’re comfortable working within FCA guidelines and enjoy staying organised while balancing multiple priorities. Bonus points if you’ve got experience in financial services!

Perks You’ll Love:
The company believes in rewarding hard work. The perks package is designed to make you feel valued, both in and out of the office:

• Up to 16% Pension Contribution – yes, really!
• 23 days holiday, rising to 27 with length of service (plus Bank Holidays).
• Local Parking Permit – because we know the struggle is real.
• Discretionary Bonus – based on company and individual performance.
• Company Social Events – work hard, play hard!
• Perkbox Membership – get discounts on all your faves.
• Bupa Private Medical Insurance – your health matters.
• Professional Study Support – we’ll help you grow!
• Volunteer Day – give back to causes that matter to you.
• Life Assurance (4x salary) – peace of mind for you and your loved ones.
• Season Ticket Loan & Hybrid Working Options – balance your work and life in style.
• And plenty more, including income protection, staff prize draws, and the option to buy/sell holiday!

Ready to Join the team?
If this sounds like your kind of role, don’t wait—Apply Today!