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Key Account Manager - Retail

Key Account Manager - Retail (SSKAMTV1) London, England

Salary: GBP50000 - GBP55000 per annum
Key Account Manager - Retail

Are you ready to step into a role that defines the future of customer engagement? My client is a leading supplier of accessories & gifting products within the travel industry space. They are looking for a Key Account Manager to take the lead in driving success and satisfaction for the UK/Europe Business. If you have a passion for retail or airline environments, thrive in customer-facing roles, and enjoy building strong relationships, this is your chance to shine! Remote working, Salary £50k-55k.

Key Account Manager Must Haves:

- 3+ Years of Retail/Travel retail or Airline Experience
- Customer-Facing and Account Management experience.
- Cross-Functional Collaboration: Proven ability to work across all business levels.
- Communication Wizard: Outstanding written and verbal communication skills.
- Stakeholder Maestro: Skilled in managing internal and external stakeholders.
- Multitasking Maverick: Thrives in a fast-paced, multitasking environment.
- Tech-Savvy: Proficient in Microsoft Office, data analysis, and creating compelling visuals.
- Problem Solver: You're a solution-driven thinker.
- Action-Oriented: You're energised by hard work, focused on results, and driven to succeed.

Key Account Manager Responsibilities:

- Be the first point of contact for day-to-day business matters.
- Prepare data for internal dashboards, uncovering trends for revenue growth and customer satisfaction.
- Own the range change process, ensuring seamless meetings and stakeholder awareness.
- Team Builder: Foster strong relationships across teams to break down barriers and deliver resolutions.
- Maintain and deliver a suite of client reports on time and within governance.
- Manage reports, identify trends and deliver actionable insights.
- Analyse data from various sources to enhance client satisfaction re product lists.
Complaints Commander: Lead formal and informal complaint resolution, ensuring root causes are addressed.
- Facilitate day-to-day issue resolution by collaborating with various stakeholders.
- Cultivate strong connections with key stakeholders to drive business success.

Are you ready to embark on a journey where your skills and passion for customer engagement will make a profound impact? Dive in this thrilling opportunity to shape the future of a UK/Europe Business! Sharans@mrgsales.co.uk / 01628600784
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