Customer Service Advisor
Glasgow, G2 7EA
6-months initially
Hybrid working opportunity
£134 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

Our client is offering the opportunity to join their business on a temporary 6-month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The opportunity:

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details:

• £134.20 per day
• 6-month contract
• Hybrid working, 3 days a week in the office.
• Office based in Central Glasgow, Scotland.
• Working 10:30am to 7pm, 5 days a week, Monday to Saturday (every other Saturday)
• 27^th November Start date!

What you will be doing?

• Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
• Championing customer experience, delivering a personal touch tailored to our customer’s needs. Showing empathy and understanding, focused on the right outcome
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

What we ask from you?

• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Experience of working within a customer services role, previous contact centre experience is highly valuable.
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Wednesday 27^th November, with interviews being held via Microsoft Teams.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks, please consider this before applying.