This position is no longer open for applications

DUTY OFFICER - £25k to £27k.
This prestigious Worldwide Tour Operator based in near Crawley are looking for a Duty Officer to work within their Customer Service department. This is a rare opportunity to join the work force of one of the most reputable companies in the world. As a Duty Officer you will be liaising with customers overseas resolving issues whilst delivering a truly World class service. 

Duty Officer Role & Responsibilities :

• Take full ownership of in resort problems ensuring they are resolved in order to avoid post departure complaints.
• 24 hour telephone liaison between customers and suppliers, ensuring the best possible service.
• Accountable for finding solutions to assist customers whilst abroad.
• Amendments to bookings and responding to queries for customers departing within 24 hours.
• Provide general and administrative support to the customer sales and service managers

Duty Officer Skills required:

• Previous Duty Office work is desirable, but previous experience working for a Tour Operator, Airline or travel company is essential.
• Would suit candidates with previous Duty Office or Operations experience, Team Leaders that have dealt with in-resort issues or Airline / Ticket desk supervisor.
• Excellent customer service skills, with an ability to resolve issues.  
• Attention to detail and ability to prioritise and manage workload according to time zones and urgency. 
• Ability to work effectively and constantly under pressure
• Amadeus is desirable but not essential as training will be provided.

Duty Officer - Additional Information:

• This role is based on a shift pattern of 4 days on, 4 days off.
• Salary circa £25k to £27k (including shift allowance) dependent on experience.
• Excellent staff benefits and travel concessions. 
• Free staff parking.

If you are interested in applying for the role of Duty Officer and have the relevant skills please apply online or email your cv to lisa@candm.co.uk