Key Responsibilities:

• Assist customers with a wide range of enquiries.
• Resolve enquiries fully whenever possible.
• Operate on various workstations as needed.
• Use IT systems to manage and record enquiries.
• Handle payments for Council services.
• Undertake follow-up administrative tasks.
• Maintain an attractive and safe environment for visitors.

Person Specification:

• Experience: Customer service experience, ideally handling complaints and sensitive issues.
• Skills: Excellent interpersonal and communication skills, ability to work under pressure, good organisational skills, and team working abilities.
• Attributes: Ability to operate a keyboard with speed and accuracy, and maintain a smart appearance.

Special Features:

• Flexibility to change locations or working hours as needed.
• Maintain confidentiality and adhere to Council protocols.
• Work on a rostered basis, with potential for Saturday and evening work.