Service Design Transition Specialist – ITIL – (Outside IR35) (JW/STM/LDN) London, England
| Salary: | GBP500 - GBP515 per day |
Service Design Transition Specialist – ITIL – (Outside IR35)
New opening for a Service Design Transition specialist to work for leading Global Consultancy for an initial 6 month contract. Hybrid/remote work will be available throughout, with the offices located in London. The day rate on offer is £550-£600 per day and is outside IR35.
Reporting directly to the Service Design & Transition Manager. You will be responsible for executing service design and service transition tasks on continual service improvement and ‘BAU’ projects.
Working closely with the ServiceNow team, you will ensure all new services are fully configured in the system, with requisite incident and request workflows implemented. You will be responsible for tracking risks and issues over the project lifecycle and ensuring all service stakeholders are kept up to date on the status.
Experience Required
• ITIL Foundation Certificate in IT Service Management
• Experience in working with Third Party IT vendors
• Comprehensive understanding of the IT Development lifecycle
• Experience in using requirements gathering techniques and methods
• Excellent communication skills and confidence to present to internal and external audiences, across all levels, in person and over audio or video conference channels
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies
• Customer focused, with a demonstrable appreciation for user experience
• Strong interpersonal skills, and able to establish credibility amongst business and IT stakeholders
• Ability to work within a global team
• Proven experience in Service Management and/or Service Design
• Demonstratable experience in waterfall and/or agile project delivery methodology
In this role you will act as an ambassador for Service Management and excellent customer service.
If you are ITIL certified and also familiar working with ServiceNow. The client would be very keen to speak with you. Experience in Financial Services would be highly beneficial although not essential.
To find out more about this, please send a copy of your CV via the link below
New opening for a Service Design Transition specialist to work for leading Global Consultancy for an initial 6 month contract. Hybrid/remote work will be available throughout, with the offices located in London. The day rate on offer is £550-£600 per day and is outside IR35.
Reporting directly to the Service Design & Transition Manager. You will be responsible for executing service design and service transition tasks on continual service improvement and ‘BAU’ projects.
Working closely with the ServiceNow team, you will ensure all new services are fully configured in the system, with requisite incident and request workflows implemented. You will be responsible for tracking risks and issues over the project lifecycle and ensuring all service stakeholders are kept up to date on the status.
Experience Required
• ITIL Foundation Certificate in IT Service Management
• Experience in working with Third Party IT vendors
• Comprehensive understanding of the IT Development lifecycle
• Experience in using requirements gathering techniques and methods
• Excellent communication skills and confidence to present to internal and external audiences, across all levels, in person and over audio or video conference channels
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies
• Customer focused, with a demonstrable appreciation for user experience
• Strong interpersonal skills, and able to establish credibility amongst business and IT stakeholders
• Ability to work within a global team
• Proven experience in Service Management and/or Service Design
• Demonstratable experience in waterfall and/or agile project delivery methodology
In this role you will act as an ambassador for Service Management and excellent customer service.
If you are ITIL certified and also familiar working with ServiceNow. The client would be very keen to speak with you. Experience in Financial Services would be highly beneficial although not essential.
To find out more about this, please send a copy of your CV via the link below