This position is no longer open for applications

Out of Hours - Customer Service Advior

Out of Hours - Customer Service Advior (BBBH385595) Inverness, Scotland

Salary: GBP12.1 - GBP12.1 per hour

Salary: £12.10 per hour (Living Wage Employer)

Shift Uplift: £400 per month

Location: Capgemini, Inverness, or Nairn

Hours: Night shifts are 1800 – 0700 and Day shifts are 0700 – 1800

  • Typical shift pattern is a 3-week rotation: 
  • Week 1: Mon – Off, Tues - Off, Wed – Off, Thu – Night, Fri – Night, Sat – Night, Sun – Night
  • Week 2: Mon – Off, Tues - Off, Wed – Off, Thu – Off, Fri – Off, Sat – Day, Sun – Day
  • Week 3: Mon – Night, Tues - Night, Wed – Night, Thu – Off, Fri – Off, Sat – Off, Sun – Off

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini’s clients.

What you’ll do

  • Respond to incoming requests via telephone, email, and web chat
  • Log all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you’ll bring

  • Effective communication skills, both verbally and in writing
  • Genuine passion for delivering exceptional customer service
  • A keen willingness to learn and adapt
  • The ability to work both independently and in a team environment
  • Strong analytical skills
  • Ability to work under pressure
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