Customer Experience Analyst

Pay - £15.52 per hour

Hours - 37.5 hours per week, 08:30 – 17:00 Monday to Friday

Homebased, apart from every Wednesday in the Northampton office

Temporary until April 2025, with the possibility of going permanent 

Starting ASAP

We are searching for an experience Customer Experience Analyst to support a global business based in Northampton. You will be working in the eCommerce team, supporting the sales team with a new portal for their customers orders. You must have advanced Excel skills. Power BI experience would be advantageous but not essential. This role includes analysing high volumes of data, creating customer accounts and supporting the sales team with using the database by optimising its usage.

The role

• Run reports and analyse the data, correcting anomalies. As well as, populating missing data.
• Working with a ticketing system and to strict SLAs.
• Uploading customers information and setting accounts up with the correct catalogue information and pricing structures.
• Ensuring the correct data is loaded into the system for quoting and invoicing.
• Support the sales team with how to use the system, walking them through the quoting/order process and where to find information.
• Promote the system to the sales team as a tool to help improve customer satisfaction.
• You will use templates for various deals to set up accounts and gather data from Excel and Power BI reports.
• Update stock reports accurately.
• Analyst customer trends to enhance sales.
• Train new users on how to use the system.
• Drive efficiencies within the system to continuously improve the customer’s experience.
• Live chat with customers resolving product queries and supply information for account set up.
• Upload product display and description.
• Monthly reporting to senior management team.
• General administration.

Experience/ skills required

• Data Analyst experience.
• Must be an advanced user of Excel (VLOOKUP and Pivot tables essential)
• Power BI experience desired but not essential.
• Must be confident speaking with customers and stakeholders.
• A natural problem solver.
• Must have great attention to detail.
• eCommerce experience desired but not essential.
• Excellent verbal and written skills.
• Flexible and adaptable to change.
• Creative thinker who is always looking at ways to improve.

Benefits

• Friendly helpful team.
• Very nice executive offices, with parking on site.
• Opportunity to go permanent after the temporary period.
• Subsidised coffee shop on site.
• Weekly pay whilst temping.

If you have the relevant skills and experience and are excited about this role, apply immediately and we will be in touch to discuss next steps.