We are a global leader in the Medical Device industry, employing 1,200 people worldwide. We are recognized for our best-in-class products that revolutionize the medical and healthcare industry. Our new bespoke facility in Castle Donington marks an exciting period of growth for our UK team.

Position Overview: 

We are seeking a highly motivated and detail-oriented Customer Service Support professional to join our Export team. This role primarily supports the EMEA market, covering and supporting the entire region.

Key Responsibilities:

• Support EMEA distributor sales of our established interventional medical devices to new and existing customers.
• Manage domestic and international shipments, ensuring compliance with import/export documentation.
• Deliver exceptional customer service, working closely with a team of 6 in EMEA and 17 colleagues based in the UK.
• Utilize intermediate-level Microsoft Excel skills for various tasks.

Qualifications:

• 3-5 years of relevant experience in a similar role, preferably in the interventional devices market, or customer service within a manufacturing organization.
• Strong communication skills, service-minded, detail-oriented, and highly organized.
• Intermediate-level in Microsoft Excel.
• Fluency in English (native speaker level); knowledge of other European languages is an advantage.

Work Environment:

• Based primarily at our Castle Donington site, with occasional work from our Burton on Trent offices.
• Option to work from home 3 days over a fortnightly period.

We are committed to our customers and delivering on our promises. Our medical solutions are designed to improve people's lives, and we take pride in our well-established sales and marketing infrastructure that serves over 105 global customers.  If you are a self-motivated individual with a passion for customer service and sales support in the medical device industry, and want to be part of a team that makes a difference in the healthcare industry we would love to hear from you!