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Sales Administrator

HEAVY PLANT MANUFACTURING

NOTTINGHAM AREA

Days – 37.5 hours Monday – Friday (8:30am – 5:00pm )

£22,883 £24,087 - Holidays, parking, CTW, employee benefits

Due to continued expansion across the business, our client a market leading Heavy plant manufacturer is seeking to appoint a Sales Administrator to join the team.

This role offers the opportunity to work for a true market leader and established global brand. With a long established presence on a UK wide scale this opportunity will appeal to a candidate looking for a challenge.

Role Description

• Provide a welcome and timely response to customer queries via telephone and email.
• Provide order confirmations, proof of delivery documentation and other post-order communication as requested.
• Contribute to the achievement of high level service KPI targets in relation to customer needs.
• Contribute to the receipt, processing and delivery of all orders for the site with high levels of first-time accuracy and ensuring professional and appropriate communications on all order-related matters.
• Work with the Customer Services Manager to receive, process and resolve all customer claims and complaints through the claims and complaints management system, ensuring professional and appropriate communications on all complaint-related matters.
• Work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting Sector. Contribute to the development and submission of Volume Forecasts / Price Forecasts by Product and Customer
• Monitor customer ordering patterns
• Capture customer enquiries and liaising with Sales Representative to identify sales and marketing opportunities.
• Achieving lead time targets for order processing to release to distribution and for enquiry handling.
• First time accuracy of transactional processing including sales orders and claims.
• Handle queries, enquiries, approved product sample and literature requests, complaints and claims and resolving them within agreed timescales
• Ensure customer logistics data (delivery requirements etc) is maintained accurately.
• Coordinate communications with customers and internal and external departments
• Ensure that deliveries are scheduled and communicated in line with despatch capabilities
• Sales administration (order entry)
• Cash / Credit Card Sales where required
• General office administration, including SAP process, Maintaining daily work records as per Pilkington requirements
• Communicate and cooperate with management on all Health & Safety issues

Skills and Qualifications

• Effective communication skills and demonstrate the ability to communicate at all levels with both internal and external customers to maintain and build vital relationships.
• Successful candidate will be able to organise and prioritise workloads to meet deadlines and will have the ability to identify issues requiring timely resolution.
• Must have the ability to work under pressure either on their own initiative or as part of a team in a busy office environment.
• Experience of using SAP or other similar business system would be an advantage but is not essential as full training will be given

Company Information

As a business our client is a market leading manufacturing company with a strong presence on both a UK and global scale. With a growing portfolio of clients and plans to expand even further this role provides a stable and secure opportunity in the present economic market.

Please send your CV to directly to Eleana Ewins at eleana@hunterselection.co.uk

Hunter Selection recruit Engineering professionals in Design, Manufacturing, Field Service, Electrical & Electronic Engineering, Production, Purchasing, Manufacturing, and Mechanical Engineering