Major Recruitment is seeking a Customer Service Administrator on behalf of our client based in Loughborough 

Working Hours + Salary 

• Monday – Thursday: 7:00am - 4:00pm
• Friday: 7:00am - 1:00pm
• Overtime hours
• Temporary to permanent 
• £12 per hour

Duties and Responsibilities:

• Transfer data from paper formats into computer files and database systems.
• Verify data by comparing it to source documents.
• Retrieve data from the database of electronic files as requested.
• Collect information from customers and clients.
• Enter data into the central database and maintain and update the database system as necessary.
• Evaluate and approve Purchase Orders and Sales Orders.
• Troubleshoot and investigate customer questions or resolve complaints.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.
• Communicate effectively with colleagues and managers.
• Flexibility to help out in other departments when required.

Skills and Qualifications:

• Impeccable attention to detail.
• Working knowledge of computers and spreadsheets.
• Strong ability to work accurately.
• General administration skills.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong work ethic.
• Highly committed with a drive to perform.
• Team player with the ability to work independently.

Benefits:

• 28 days annual leave (including bank holidays and allocated company shutdown days)
• Employee pension
• Death in service benefit

Apply Today 

INDAS