Customer Communication Advisor
£14.02 per hour
8 month contract
Office based role
Location – Penner Road, PO9

Role Overview

You will play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery. We seek individuals with outstanding customer service skills, excellent communication abilities, and a strong attention to detail.

Key Responsibilities

• Proactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information.
• Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally.
• Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services.
• Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery.
• Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours.

Qualifications and Skills

• Outstanding customer service skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail.
• Confidence in discussing vulnerabilities and support options with customers.
• Ability to work collaboratively with engineers and office staff.
• Flexibility to work and provide support during adverse weather conditions.