Customer Service Manager

Hemel

Permanent

Salary £35k to £40k

Our client is a market leader in their industry and currently looking for an experienced Customer Service Manager to join the already established team on site. If you are passionate about customer service and have experience of coaching and developing as well as mentoring a team, please see below.

Your role

• Help drive first class customer service
• Supervise and mentor inhouse customer service team
• Set KPI’s and objectives
• Work closely with internal teams to drive business and good practises
• Undertake account management of key clients
• Dealing with customer queries and complex issues when needed
• Reporting
• Attend customer review meetings on site
• General admin

Ideal Candidate

• Experience of working in a fast-paced customer service role
• Excellent communication skills
• Experience of training / mentoring and supervising customer service advisor
• High level attention to detail