Senior IT Support Specialist Bandung, Indonesia
BACKGROUND
As part of its commitment to deliver education to more students in more parts of the world, Navitas has joined with Deakin University (AU) and Lancaster University (UK) in an innovative partnership to manage and operate a new joint university campus in Indonesia.
Bringing together a combined reputation for world-leading education and research, and extensive experience in international education, the Deakin University Lancaster University Indonesia campus will deliver the highest quality, affordable educational opportunities to Indonesian and international students, while also working to support the education, research and human capital priorities of the Indonesian Government. It will also advance Indonesia’s reputation as an appealing international education destination.
The Deakin University Lancaster University Indonesia (DLI) campus will open to students in September 2024, offering five dual undergraduate programs in the areas of Business and Information Technology. The dual degree programs combine subjects from undergraduate programs at both universities, enabling students to achieve two individual degree qualifications (two testamurs) in just three years of undergraduate study. The campus will also offer ELICOS courses and a one-year foundation year as a direct pathway to the three-year undergraduate programs.
The Indonesia campus will be located in Bandung, West Java, which is recognised as an important and vibrant location for higher education in Indonesia. Students and teachers will be part of a thriving education community attracting diverse student cohorts from across Indonesia and globally.
Navitas as a Global Education provider will lead the operational delivery of the campus, building on its existing partnerships with both universities.
ABOUT THE ROLE
The Senior IT Support Specialist sits within the Navitas Global IT Team that provides comprehensive support IT support to the DLI Campus.
The role will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business, and provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas’ group ICT operations and will be proactively involved in the support of the client’s LAN, hardware, server and client operating systems and applications.
THE PERSON WE SEEK MUST HAVE THE FOLLOWING:
• Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.
• Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.
• 5+ years’ experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support.
• 5+ years’ experience with Microsoft 365, Active Directory, and SharePoint.
• 1+ years’ experience with Linux CLI and AWS.
• Intune, SCCM and endpoint management experience.
• Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.
• Demonstrated written and conversational fluency in English and Indonesian suitable for creating technical documentation and provide technical support.
• The ability to work autonomously and work effectively on their own as well as in a team environment. Attention to accuracy and detail with strong organisational and analytical skills.
• Confidence interacting with a large range of internal and external stakeholders.
• Comprehensive knowledge across a broad range of IT hardware and applications.
• Experience leading and facilitating information to a non-technical audience.
• Maintain software licenses, procurement of IT assets, managing IT inventory and lifecycle management of IT assets.
DESIRABLE:
• Bachelor’s degree or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience
• Bespoke application support experience
• Relevant industry specific qualifications in Microsoft, ITIL, Cisco
• Experience in interacting with international students
• Experience supporting IT environments in the education sector
HOW TO APPLY
If you would like to apply, please submit your resume in English including a brief outline of your skills and experience as they relate to the role.