• To oversee the technical aspects of our Digital Platform operations.
• Their global operation is via SFCC platform, along with OrderDynamics as and OMS and ContentFul as a headless CMS, within a very rich and various tech ecosystem with a mix of both approaches: best-of-breed and best-of suit.
• The successful candidate will be responsible for ensuring the smooth functioning of the digital platforms, managing IT infrastructure, and leading a team of IT professionals to ensure business continuity, maintain optimal performance, security, reliability, and systems metrology.

Key Responsibilities:

Platform Management

• Oversee the day-to-day operations of digital platforms, including website & app performances, high availability, scalability, and business continuity.
• Collaborate with cross-functional teams to support implementation of technical new features, enhancements, and integrations in alignment with business objectives.
• Take over the existing monitoring and implement new monitoring features to track and trace website & app traffic, trends, and build performance metrics to identify areas Of improvement.

IT Infrastructure Management

• Manage and maintain all IT infrastructure components related to the digital platform, and oversee the design, implementation, and maintenance Of robust IT infrastructure supporting digital commerce activities including servers, databases, networks, cloud services, storage solutions and security systems.
• Implement and enforce best practices for system configuration, data management, and disaster recovery.
• Manage the scalability and the performances to handle peak loads during sales events and maintain optimal performance to provide a seamless customer experience.
• Set up, monitor, and adapt cyber security rules and configurations, this includes:
  • Vulnerability management
  • To ensure appropriate security posture on AKAMAI for different modules
  • WAF - Web Bot Manager
  • SDK-App
  • Anti DDOS
  • CDN
  • Account protector
  • Page Integrity

Data Protection, Privacy and Compliance

• Implement and monitor robust security measures to protect customer data, financial transactions, and sensitive information.
• Compliance: Ensure compliance with relevant regulations and standards such as GDPR, PCI-DSS, and industry-specific requirements.

Team Leadership and Development:

• Lead a team of IT professional stakeholders responsible for supporting the digital platform.
• Provide coaching, mentoring, and professional development opportunities to colleagues and team members.
• Foster a culture of collaboration, innovation, and continuous improvement within the IT operations team.
• Proactively adapt, structure, and streamline the teamwork.

Vendor Management

• Manage relationships with thirdparty vendors and service providers, including hosting providers, software vendors, and security vendors and colleagues.
• Review and negotiate contracts, validate service level agreements, and pricing terms to ensure value for the organization.
• Monitor vendor performance and address any issues or concerns in a timely manner.
• Define SLR/SLO/SLA and monitor the QOS with the stakeholders.

Incident Management and Troubleshooting

• Develop and implement incident response procedures to address technical issues, outages, and security breaches.
• Coordinate with internal teams and external partners to resolve incidents and minimize downtime.
• Conduct RCA and post-incident reviews to identify root COIJSeS and implement preventive measures.
• Proactively adjust and implement alerting and monitoring.
• Trace and track incidents/program backlogs, priorities and include them in the Pl.

Continuous Improvement

• Process Optimization: Identify areas for process improvement within IT operations and implement measures to streamline workflows and enhance productivity.
• Performance Metrics: Define and monitor key performance indicators to measure the effectiveness and efficiency of IT operations.

Required:

• Must have a blend of technical skills, managerial experience, and specific personality traits to effectively oversee the IT infrastructure supporting digital commerce operations. Your personality should much with the below qualities:
• A customer-centric mindset focused on delivering exceptional user experiences, driving customer satisfaction, and building longterm relationships with digital commerce stakeholders.
• E-commerce Platforms
• IT Infrastructure, on-prem and cloud (IAAS, PAAS, SAAS, DAAS, BAAS)
• Software Development
• Cyber-Security
• Payment Gateways
• Supply Chain Management
• User Experience (UX) and User Interface (Ul) Design
• Analytics and Data Management
• Regulatory Compliance
• Team and stakeholders Management