HR Officer / Zoetis Colleague Services Associate (JR00000910) Mumbai City, India
The Zoetis Colleague Services Associate is responsible for executing activities in one or more of the following functional areas: Talent Management and Acquisition, Data Administration and Auditing, Payroll and Compensation / Benefits Administration. S/he performs call handling, inquiry resolution, transaction processing, and general customer service to colleagues in and outside of India.
- Processes HR transactions in Workday as requested
- Resolves HR process and policy questions and colleague issues through multiple communication channels
- Leverages knowledge management solutions to complete inquiries and transactions
- Works to meet expected service levels and business performance goals
- Escalates client service issues to appropriate party as appropriate
- Documents all cases in case management application
- Ensures consistent application of HR policies and state, federal, and / or country laws and practices
- Provides input to the Zoetis Colleague Services knowledgebase and contributes ideas to improve processes or performance
- Demonstrate empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with
- Supports change programs and initiatives
- Develops understanding of ZCS operations and the Zoetis organization
- Participates in scheduled and ad hoc training in order to improve HR and business acumen
- Supports colleague engagement and cultural programs and initiatives
- Performs special projects and related duties, as assigned